The new look website of BMP, built by the Egovernments Foundation is online! Looks good, and I am trying to do a detailed review. But writing anything in detail takes time. Moreover, the new BMP site is due for big updates real soon (Sep 15). So for now, here is a quick look at this exciting initiative!
[Note: A press release said that the "complaints" page was already up on this site. But that is not the case, as "Public Grievances" module is listed under the "Coming soon" section].
One basic question first. All these egov sites seem to assume I know where I live. Ward numbers, CMCs and all, it gets a bit technical. How do I know for sure that I live in Mahadevapura and not Bangalore and what exactly is my ward number? I need to know this to figure whether to go to this BMP site, or Mahadevapura city site.
Even the list of wards, where presented, has user interface quirks. Go to Property Tax Id page. You have a drop down with all ward names here. If you live in Domlur, you may want to type D and find it. But the wards names are listed with their number prefix. So you have to scroll through the big list and find Domlur, and that will be # 72.
Talking of user interface, go to the “know your property tax details” page. In here, try finding a specific address in say J P Nagar. You have to go through a page by page listing of all properties to find yours.
What I am alluding to is this. User interface for these city portals seem to be very ‘academic’. First up, all these sites need to be hosted under the umbrella of a “Karnataka state” page. There could be an entry point that asks you for your location, which I could provide by clicking on a map, or by typing in the name of the area where I live. Based on my answer, I could then be redirected to the website of the appropriate town, city or ward.
Next, what is up with all those “pdf”s? It is a bit annoying to run into “pdf”s even for simple bits of information.
Ward map with work details is nice and wonderful. But I wish this could be a query driven page, and I could get to see details of all types of works, not just the roads. That may be headed our way in form of the “ward works” module. That could go hand in hand with the complaints (aka grievances) page so that citizens will have ready and reference-worthy context for their complaints and suggestions.
List of legal hoardings is cool! I can now easily figure the illegal ones and hopefuly soon, report these to BMP right on this website.
I clicked on the “building plan approval” link with hopes of finding an electronic way of submitting soft copies for approval. But the page is merely a collection of addresses and phone numbers.
Also, as a layman, I am bit confused as to what things fall in jurisdiction of BMP vs BDA vs BMRDA vs BWSSB and what have you. For example, if I find a road flooded due to a broken water pipeline, who do I call for help? BDA or BWSSB or BMP? I wish BMP could provide links to “related” egovernance sites, and offer some guidance on jurisdictions. A ‘true’ city portal (bangalore.gov.in like thing) would be the best.
All in all, a good beginning in the form of an organized site that presents whatever information I assume BMP and eGov are in a position to present right now. It is just a beginning however, a directory of information of sorts. For us, the citizens, real fun will begin when the modules listed in the “coming soon” section will come online. Because then, there will be a real chance that the BMP portal could become a medium for two-way dialogue between residents and BMP.
Let us wait and watch.
[PS: "Ward works" link on Mahadevapura CMC site produced a pdf with garbage characters. I hope that is because I am missing some kannada fonts on my PC]
Filed under: Bangalore, egovernance, Reviews | 4 Comments »