Talking about swadeshi airlines, what exactly is service, and what are the so called “frills”?
An airline that takes pride in its all-business class service did pamper me on their 30 minute flights. Despite being rushed through it, I liked the glass of fruit juice, and half-lunch meal they served with lots of smile and grace. But, they were over 90 minutes late 2 out of 3 times I tried them. Whats worst, the expected time of departure moved out 10 minutes with each announcement.
As far as punctuality goes, I love the attempts they all make at passing the buck. “This delay is due to the late arrival of incoming aircraft” – that one is a classic, isn’t it. Who exactly operates that incoming aircraft of yours? “Congestion at XYZ airport” – oh yeah!? How about asking AAI for compensation? How about redoing schedules if you can’t keep them?
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